Gear up payment issues, such as declined or incomplete transactions

If you accept problems paying for Google products, y'all might demand to set up a trouble with your payments profile.

Find the effect you're experiencing below:

"Your transaction cannot be completed"

A multifariousness of dissimilar situations may trigger this message. Attempt these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, delight do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such every bit a credit menu) matches the address recorded in your Google payments centre settings. If they don't lucifer, update your accost in your Google payments center, and attempt the transaction again.
  • Endeavour using a Google Play gift bill of fare to consummate the transaction.
  • Try using the best interface for your computing device:
    • If you lot're using a desktop estimator, endeavour the transaction using the Google production'southward website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using invitee checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the guild over again.
    • Try creating a new Google business relationship if y'all don't already take one and visiting the Google Store to try the transaction once more.

"Unable to complete transaction: Expired card"

Bank check to see if your payment method is upward to engagement. If information technology isn't, update it in the Payments center.

"Unable to complete transaction. Please use some other course of payment."

Note: These steps also apply if you lot see the mistake bulletin "Your payment didn't go through. Please try a different payment method or effort again after."

Effort the following:

  1. Check to encounter if your payment method is up to engagement. If it isn't, update it in the Payments center, then attempt your buy once again.
  2. Make sure you take enough money in your account for the purchase.
  3. If you're still having bug, contact your depository financial institution to see if there'south a problem with your business relationship.
  4. Try making the purchase again with a unlike payment method.

"Your payment was declined due to an issue with your business relationship"

If you run into this message, it might exist because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a lilliputian more information to protect your business relationship confronting fraud.
  • Nosotros need a piddling more data to comply with EU police (European customers only).

To fix the upshot, attempt the following:

  1. Go to the Payments heart.
  2. Take action on any errors or requests in the payments center.
    1. You might need to verify your identity before yous can purchase anything through your Google Account.
  3. Make certain your proper noun, address, and payment data are up to appointment.

"Unable to process payment: Depression carte residuum"

You might non take enough funds in your business relationship to make the payment. Check your account rest or contact your bank.

Ineligible or unavailable credit or debit card

Menu is grayed out & says "verify on pay.google.com"

Your menu was reported as stolen. You must verify the bill of fare before you tin use information technology again:

  1. Go to pay.google.com and sign in to your account.
    1. If you accept multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the menu that says "Verification needed," click Verifyand thenAccuse card.
  4. Inside two days, y'all'll find a temporary charge on your bill of fare statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you attempt to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than ii days: Await up to 2 days.
    • If more than than 2 days: Cheque your carte du jour statement. You should find a temporary charge from Google called "GOOGLE Test," with an viii-digit code.

Carte is grayed out & says "card is ineligible"

You lot tin can't utilize this carte for this purchase. Try to brand the purchase again with a different carte.

If the bill of fare you want to employ isn't listed, follow the on-screen instructions to add a new carte.

Airtight payments contour

Acquire more about what to do if you temporarily or permanently closed your payments contour.

If you lot're still having problem, contact back up.

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